Security is a common concern on every customers’ minds when it comes to migrating onto a new service provider for a Cloud-Based Phone System or Unified Communication as a Service (UCaaS). And it is definitely a valid concern because there are just many service providers who use Open Source or non-fully integrated platforms which contributes to weak points in security.
It is common for some service providers to assemble a backend that is formed using technologies from different sources. It is even more common that the backend and end devices (such as desk phones, softphone and mobile applications) comes from different technologies and brands. And when such arrangements are done, sometimes to make each of the zig-saw puzzles fit, security is compromised.
Zumba is powered by Mitel and is a complete solution and platform that runs off Mitel’s proven multi-tenancy platform meant for service providers. All network traffic between Zumba Communication Cloud with end devices such as Mobile App, Softphone and Desk Phones are all encrypted using SIP/TLS. Accesses to the Web Admin Management Portal are also encrypted via HTTPS/SSL sessions.
Kloutricity diligently maintains the security of our backend network. Kloutricity identifies and mitigates risks via regular application, network, and other security testing and auditing by our internal security team.
Our network security and monitoring techniques are designed to provide multiple layers of protection and defence. We employ industry-standard protection techniques, including firewalls, network security monitoring, and intrusion detection systems to ensure only eligible traffic can reach our infrastructure.
It is very important that a customer choose a secure platform for their communication needs. It is even more important for them to select a reliable service provider as their preferred communications provider and partner.